Are they closing, or do they want me to renew again?
Does anyone know if Shutterbug is closing?
A couple of months ago I renewed my subscription for 3 years. Then in the current issue they said that Shutterbug was just purchased by a company in England. And that instead of 12 issue a year, it will be 6 issues a year.
I contacted customer support and asked if I would get 3 years of the magazine (18 issues), or six years for the 36 issues I paid for. They said they had no record of my renewal. I sent them a copy of my renewal confirmation email, and that was the last I heard from them for a week and a half. Then today, I received a full refund for my renewal.
Are they closing, or do they want me to renew again? It’s hard to say when they don’t tell you one way of the other.
I didn’t find the right solution from the internet.
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